Massachusetts service dog laws
Public access for service dog handlers in Massachusetts rests on the ADA plus an older state law, Chapter 272, Section 98A, which protects people with disabilities who are accompanied by a dog guide. A psychiatric service dog that is trained to perform specific tasks is covered by the ADA, and the state law adds its own fine for businesses that turn a handler away.
- M.G.L. c. 272, § 98A makes denying access to a person with a disability accompanied by a dog guide punishable by a fine of up to $300.
- A business that violates Section 98A can also owe the person damages under Chapter 151B, Section 5.
- Section 98A does not mention trainers or dogs still in training, so access for a dog in training depends on the business.
- In rental housing, a trained psychiatric service dog is handled as a reasonable accommodation under Chapter 151B and the Fair Housing Act.
Source: M.G.L. c. 272, § 98A
How a PSD letter differs from an ESA letter
Psychiatric service dog
Trained to perform specific tasks. Can go into stores, restaurants and the airplane cabin with you.
Emotional support animal
Helps through companionship, with no task training. Covered for housing only. See the Massachusetts ESA letter.
How to get a PSD letter in Massachusetts
Book a time
Choose a phone or video slot and tell us about your dog and the tasks it performs.
Talk with a clinician
A licensed clinician reviews your symptoms and how the dog's training helps you.
Your signed letter arrives
If approved, your signed letter is emailed as a PDF. If not, you are not charged.
Massachusetts PSD letter cost
| Letter | Covers | Price |
|---|---|---|
| PSD letter | One or two dogs | $149 |
| PSD letter | 3 dogs | $229 |
Booking is free and you're charged only if your letter is approved.
Service dog housing rights in Massachusetts
If a landlord refuses a service dog, ask for the decision in writing, then contact the Massachusetts Commission Against Discrimination (MCAD) or file a complaint with HUD.